Terms and Conditions 

Agreement 

Signing this contract and paying a deposit confirms your booking and agreement to hire the camp facilities. 

Cancellation 

Cancellations must be in writing. Deposits are non-refundable and non-transferable. For cancellations less than six months before the booking date, you must pay 80% of the quoted amount above. For cancellations 30 days or less before the booking date, you must pay 100% of the above. 

Final Numbers 

Provide confirmed guest numbers at least 21 days prior. Payment will be based on these numbers as a minimum, even if fewer guests attend. Do not bring anyone who is ill or has been ill within 48 hours of your stay. 

Accommodation Changes 

Increasing booked accommodation depends on availability. Decreasing booked accommodation more than six months before the booking date is allowed without penalty. Requests within six months will incur charges based on the booking quote. Lakes Ranch reserves the right to select accommodation. 

Liability 

Lakes Ranch Charitable Trust and its employees and volunteers are not liable for loss or damage of personal property, including horses, or personal injury from using the facilities and equipment. 

Risk Acknowledgement & Disclaimer 

As the group representative, I understand site safety rules and hazards will be covered during a safety briefing given by Lakes Ranch. I will ensure my group follows these rules while on site.   

I understand there is a risk of serious injury or death if my group does not adhere to Lakes Ranch’s rules and instructions. I accept full responsibility for my group's actions. I acknowledge Lakes Ranch is not liable for any loss, damage, or injury, except in cases of negligence by Lakes Ranch and its employees and volunteers. 

My group is responsible for the PPE issued by Lakes Ranch staff and will return it in good condition. We will not share PPE items outside the group or remove any property from the site. 

I may be liable for costs due to intentional misuse or equipment damage caused by my group. 

I acknowledge the 100kg weight limit for participation in most activities. 

I understand the activities are physically and mentally demanding. I agree my group is capable of handling the exertion and stress. 

To the best of my knowledge, none of my group's participants have medical conditions, disabilities, special needs, or pregnancies that would affect their ability to participate safely. 

I accept that alcohol is only allowed on site with prior written approval and within legal limits. Participants cannot join activities if under the influence of drugs or alcohol; violators will be denied access. Illicit drugs are banned and will be reported, leading to immediate group removal without a refund.  

Acknowledging service dogs are welcome, I accept other animals are not permitted without prior written approval. 

I accept that, 

  • Quiet hours are from 10pm to 7:30am.  

  • Pools are open from 7am to 10pm and must not be used outside these times. 

  • Pool use by those under 16 years requires adult supervision. 

  • Smoking is prohibited anywhere on site 

  • We must provide our own First Aid equipment and provider. 

Food allergy disclaimer for catered camps only 

Lakes Ranch kitchen takes every precaution to identify ingredients that may cause allergic reactions. However, there is always a risk of contamination as our kitchen uses products such as milk, eggs, gluten, seafood, peanuts, other nuts, sesame seeds, and capsicum. Despite our strict cross-contamination policies, we cannot guarantee the complete absence of these allergens in our meat, carbohydrates, or vegetables. We take all necessary care during food preparation, but customers with food allergies should be aware of these risks.